Important Information

Who administers your M&S Car Insurance?

BISL Limited administers M&S Car Insurance.

M&S Bank are able to offer you information on Car Insurance administered by BISL Limited. BISL Limited acts as an insurance intermediary who provides insurance products from a range of insurers.

Customers can only apply for M&S Car Insurance over the internet or by telephone.

When you take out M&S Car Insurance over the internet, we are not able to give advice or make a recommendation to you.

If you take out M&S Car Insurance by telephone, BISL Limited will make a recommendation to you after assessing your insurance needs.

Who regulates us?

M&S Bank is a trading name of Marks & Spencer Financial Services plc, Kings Meadow, Chester CH99 9FB. Marks & Spencer Financial Services plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Our Registration Number is 151427

BISL Limited, Pegasus House, Bakewell Road, Orton Southgate, Peterborough, PE2 6YS is authorised and regulated by the Financial Conduct Authority (FCA), The Registration number 308896. BISL Limited's permitted business is arranging general insurance contracts.
You may check this information and obtain further information about how the FCA protects you by visiting the FCA website www.fca.org.uk or by contacting the FCA on 0800 111 6768.

What to do if you have a complaint?

If you wish to make a complaint, please contact us, by phone on 0344 412 2157, or in writing to Service Quality & Assessment Manager, Fusion House, Bretton Way, Peterborough, PE3 8BG.

For full details of our complaints handling process please see the section marked 'Our Service Commitment' in your main policy documentation. We are a member of the Financial Ombudsman Service. If you have complained to us and we have been unable to resolve your complaint, you may then be entitled to refer if to this independent body.